Refund policy
Return & Refund Policy
Last updated: October 27, 2026
This Return & Refund Policy applies to purchases made through smileady.com, operated by Xiamen Haoyun Haoxia Real Estate Marketing Planning Co., Ltd.
1. Order Cancellation
Customers may request to cancel an order within 7 days after placing it, provided the order has not yet been shipped.
To request cancellation, please contact [email protected] and provide your order number and the email address associated with your purchase.
If the cancellation request is received within the allowed timeframe and before shipment, we will cancel the order and issue a full refund to the original payment method.
Once an order has been shipped, it cannot be canceled. Customers may request a return or exchange in accordance with the conditions below.
2. Order Processing
We process and arrange shipment of orders within 3 business days after receiving them.
If processing is delayed due to special circumstances, we will communicate with the customer promptly.
Please ensure your contact information is accurate so that we can contact you regarding your order when necessary.
3. Return Period and Eligibility
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since delivery, we cannot offer a refund or exchange under this policy, except where otherwise required by applicable law.
We accept returns of products shipped by us when an item is incorrect, damaged or defective due to an error on our part.
Returned items must be accompanied by proof of purchase, such as an order confirmation or receipt.
To request a return, please email [email protected] with:
• Your order number;
• The email address associated with your order;
• A description of the issue; and
• Photos showing the issue, where relevant.
Our customer support team will review your request and provide the applicable return instructions.
4. Non-Returnable Items
Certain types of goods cannot be returned, including:
• Perishable goods such as food, flowers, newspapers or magazines;
• Intimate or sanitary goods;
• Hazardous materials;
• Flammable liquids or gases;
• Gift cards;
• Downloadable software products; and
• Certain health and personal care items.
These exclusions do not limit any rights that cannot be excluded under applicable law.
5. Return Address
Please contact [email protected] to obtain the appropriate return address and instructions before sending an item back.
The company address listed in the Contact section below is our business contact address. Please obtain the designated return address from our customer support team before mailing a return.
6. Return Shipping Costs
If a return is caused by a customer-related reason and is accepted by us, the customer is responsible for the return shipping fee. The specific cost depends on the shipping provider selected.
If the item received is incorrect, damaged or defective due to an error on our part, the customer will not be required to bear the return shipping fee for that reason. Please contact [email protected] for instructions.
7. Refunds
Once your return is received and inspected, we will email you to confirm receipt. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer or payment provider.
Shipping charges are generally non-refundable. Where the customer is responsible for return shipping and we arrange that shipping, the applicable return shipping cost may be deducted from the refund.
This does not apply to return shipping costs that we are responsible for due to an incorrect, damaged or defective item, or where otherwise required by applicable law.
8. Late or Missing Refunds
If you have not received an approved refund:
• Check your bank account again;
• Contact your credit card company or payment provider, as it may take time for a refund to be officially posted; and
• Contact your bank, as there may be additional processing time before the refund appears.
Bank processing can take 2–5 business days, although the actual posting time depends on your payment provider.
If you have completed these steps and still have not received your refund, please contact [email protected] with your order number.
9. Exchanges
We replace items that are defective or damaged.
If you need to exchange an item for the same product, please contact [email protected] with your order number and details of the issue.
Our customer support team will review the request and provide the applicable exchange instructions.
10. Contact
For cancellation, return, refund or exchange requests, please contact:
Company Name: Xiamen Haoyun Haoxia Real Estate Marketing Planning Co., Ltd.
Company Address: Shop 112, 1st Floor, Building 2, Plot C5, Tefang Yinxi Shufu, No. 218 Haicheng 7th Road, Hongtang Town, Tong'an District, Xiamen City
Email: [email protected]
Tax ID: 91350212MA32RQ2PXR
Website: https://smileady.com
Nothing in this policy limits any cancellation, refund or consumer protection rights that cannot legally be excluded.